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default283303642ynvv0
Participant
March 14, 2024
Question

Adobe Sign with new Outlook doens't work

  • March 14, 2024
  • 1 reply
  • 1162 views

Hello,

I have a colleague who uses Adobe sign. In the classic Outlook he can sign a document and then he gets the signed document as an attached file in his Outlook.

He is using the new Outlook now and when he signs a document, he gets a mail with the message: the signed agreement is attached. 

But on top of the mail it give the error: the following files are not attached. Please try again later.

Could you help us how to fix this?

    1 reply

    Meenakshi Negi
    Meenakshi Negi
    Legend
    March 31, 2024

    Hi default283303642ynvv0,

     

    Thank you for reaching out, and sorry about the delay in response.

     

     

    Please let us know if you still experience the same behavior. If yes, check if the issue occurs only with the documents attached via Acrobat Sign or you see same behavior with other emails. 

    Share the Outlook version number in use. 

     

    Thanks,

    Meenakshi

    D
    default283303642ynvv0Author
    Participant
    April 17, 2024

    Hello Meenakshi,

    Yes the issue is still there and it's only with the adobe signed mails.

    This is the version:

    You have Microsoft Outlook Version 1.2024.403.300 (Production).

    Client Version is 20240405002.12 .

      P
      Patrice3899609284oi
      Participant
      August 5, 2024

      Hello 

      I have been fcing the same issue with the adobe acrobat sign in. the signed document does not get attached to the message.

      Regards, Patrice

       

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