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AdobeSign is not sending email with excel attachments

New Here ,
Jul 20, 2023 Jul 20, 2023

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We have integrated AdobeSign into one of ASP.NET application but

AdobeSign is not sending emails with specific excel attachments(with multiple worksheets and pivoting) to receipents, instead its set email status to cancel in Adobesign admin panel, what could be the possible cause for this?

 

Thanks.

 

TOPICS
Adobe Sign forms , How to sign

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Adobe Employee ,
Jul 31, 2023 Jul 31, 2023

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Hi farooq31197674fpfu,

 

Thank you for reaching out, and sorry about the delay in response.

 

Please share the screen recording of the workflow, how you are attaching the file, and what happens.

Does this happen when attaching a particular file? Did this start recently?

More information would be helpful to further investigate the issue.

 

 

Thanks,

Meenakshi

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