Skip to main content
M
mikes91325687
Participant
March 22, 2018
Answered

AdobeSign Transaction limits for receiving party

  • March 22, 2018
  • 1 reply
  • 742 views

I am researching the use of electronic signatures and have some questions regarding transaction limits for the receiving party outside of my organization.

At any time, will there be a cost to the receiving party to sign a document? For example, if I am an enterprise customer with a 10 seats and 10 transactions per seat per month and I send 100 transactions to one external party in one month, is there a charge to that party?

What if they are also an AbobeSign customer, do these transactions count against their transaction account?

Thanks in advance,

Mike

This topic has been closed for replies.
Correct answer ScottCarter

Hi Mike!

Transactions, in terms of usage limits, are "Send" events, or transactions that are created within the system. In this context, think of "transactions" as "Transactions that the user has created personally".

Recipients, everyone on the transaction that isn't the sender, is not credited with a sent transaction.

Recipients do not need to have a paid account.  They don't even need to register their email address with Adobe Sign (though they may, if they want to to review the documents they have signed, or to save a personal signature image. Free email registration is available.).

Recipients that do have an active (or paid) account are not credited with a send event when they are not the Sender. Nor is any charge applied to the recipient account.

Hope this helps!

-Scott

1 reply

S
ScottCarterCorrect answer
Participating Frequently
March 23, 2018

Hi Mike!

Transactions, in terms of usage limits, are "Send" events, or transactions that are created within the system. In this context, think of "transactions" as "Transactions that the user has created personally".

Recipients, everyone on the transaction that isn't the sender, is not credited with a sent transaction.

Recipients do not need to have a paid account.  They don't even need to register their email address with Adobe Sign (though they may, if they want to to review the documents they have signed, or to save a personal signature image. Free email registration is available.).

Recipients that do have an active (or paid) account are not credited with a send event when they are not the Sender. Nor is any charge applied to the recipient account.

Hope this helps!

-Scott

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices