Authentication failed in Adobe Acrobat Pro

Report · Oct 30, 2023

Hi,

I'm having trouble with Adobe Pro. When i request for e-signatures comes up (Authentication failed).

my licence of Adobe Pro was working properly until my employer changed to a new management portal and i had to do a new registration with the same e-mail account.

The company IT-support have removed my licence and deleted my profile but stil not working.

Is this error due to the same email address? what can i do to solve this issue?

See attachments.

Thansk in advance.

Report · Oct 30, 2023

Steps to follow to verify which profile is correct:

1. Go to https://account.adobe.com/
2. Enter your Adobe credentials.
3. Select the "Company or School Account" profile
4. Clic on the round pic on the right hand and choose View Account.
5. If you see the product assigned to you, you have chosen the correct profile.
6. If not, sign out and choose "Personal Profile" and repeat #4.