Authentication failed message for ESign

[wise_Sunbeam6495]

Hi there- I am receiving the authentication failed error message.  I went back into my admin account and cannot find the "users" to reset or remove and re input.  Can you help me?

[Meenakshi Negi]

Hi wise_Sunbeam6495,

Thank you for reaching out, and sorry about the trouble caused.

We checked your account, and it shows as inactive. Please try to contact the support team, as they can help you activate the account. Please refer to the steps suggested in the following help document: https://adobe.ly/4nvcptK. 

Feel free to let us know if you need any help.

Thanks,

Meenakshi