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dougs45960237
dougs45960237
Participant
June 3, 2015
Answered

Can't reset a password

  • June 3, 2015
  • 1 reply
  • 911 views

We do not have any active accounts with EchoSign or the Adobe Document Cloud, however when a user attempts to access a contract sent to them from an external party they get the following error when attempting to reset the password.

I've discussed this with Adobe Support Chat who were completely useless and sent me to the forums.  I hope there's someone here that can assist with what appears to be a simple matter so we can get access to this document to review and e-sign.

Email text:

Dear Customer-,

You have requested to reset your Adobe Document Cloud password for <email address> . However, your Adobe Document Cloud user is deactivated. Please contact your Adobe Document Cloud account administrator for assistance.

Thank You,

    This topic has been closed for replies.
    Correct answer Rijul Raj Khurana

    Hello Dougs45960237,

    This message occurs when the user who is trying to reset/login to account is deactivated. Please message me your registered email address with which you login and the user who got this email as private message so that I can check at my end. Please don't share it on public forums.

    -Rijul

    1 reply

    R
    Rijul Raj KhuranaCorrect answer
    Inspiring
    June 5, 2015

    Hello Dougs45960237,

    This message occurs when the user who is trying to reset/login to account is deactivated. Please message me your registered email address with which you login and the user who got this email as private message so that I can check at my end. Please don't share it on public forums.

    -Rijul

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