Can't Reset Password

Forum|Forum|1 year ago
March 23, 2024
1 reply
981 views

Need help resetting password. I get as far as receiving the verfication code and then it asks for another verification code that I never get. I've tried to receive the verification code through both email and phone and I never receive this second code. I've tried putting in the same verification code twice and I get the error that it is an invalid code. It got to the point where the account is now locked. It seems like there is also no real way to get in touch with a live person. Please help.

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mariahweyne

Inspiring

Try contacting them thru the chat

Contact Adobe support Go to the bottom and clic here

J

jc46559757Author

Participant

Thanks for the suggestion. However, I've already tried that and no matter what I type in or the prompt I select, it never gets to me a live agent. Apprarently that's only inlcuded with a paid plan.

Meenakshi Negi

Legend

Hi jc46559757,

Thank you for reaching out, and sorry about the trouble caused.

Could you please share your Adobe ID for Acrobat Sign account in the private message? You may initiate a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi

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