Can't Reset Password

[jc46559757]

Need help resetting password. I get as far as receiving the verfication code and then it asks for another verification code that I never get. I've tried to receive the verification code through both email and phone and I never receive this second code. I've tried putting in the same verification code twice and I get the error that it is an invalid code. It got to the point where the account is now locked. It seems like there is also no real way to get in touch with a live person. Please help. 

[mariahweyne]

Try contacting them thru the chat

Contact Adobe support  Go to the bottom and clic here

[jc46559757]

Thanks for the suggestion. However, I've already tried that and no matter what I type in or the prompt I select, it never gets to me a live agent. Apprarently that's only inlcuded with a paid plan. 

[Meenakshi Negi]

Hi jc46559757,

Thank you for reaching out, and sorry about the trouble caused.

Could you please share  your Adobe ID for Acrobat Sign account in the private message? You may initiate a private message using the envelope icon at the top right corner of this community page. 

Thanks,

Meenakshi

[Michael36673408ombx]

I need help with this as well. I am not receiving emails for the Password recovery 

thanks