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W
Weagle
Participant
September 22, 2021
Question

Can't send for signature. Invalid or no file info is provided.

  • September 22, 2021
  • 3 replies
  • 1095 views

Been getting the a lot lately. Need to get the docs out. Any help is appreciated. 
Sorry if pic is sideways. 

 

 

This topic has been closed for replies.

3 replies

sameer_puri
Adobe Employee
sameer_puri
Adobe Employee
September 22, 2021

Hi @Weagle / @defaultnidnq9b209g0 ,

 

Can you please send the Adobe Sign email associated with your account so that we can take a look at what might be happening? Please DON'T post this info on the forums, and send me a private message.

 

Thanks

Sameer Puri

D
defaultnidnq9b209g0
Participant
September 22, 2021

Let try this again I have also copied in my IT DEPT. 

Cheers
[personal information removed by moderator]

D
defaultnidnq9b209g0
Participant
September 22, 2021

We are having the same issue at my work we have over  20 sales staff and all of us are having the same issue. we all use iPads and are out in the field.

D
defaultnidnq9b209g0
Participant
September 22, 2021

    sameer_puri
    Adobe Employee
    sameer_puri
    Adobe Employee
    September 22, 2021

    Hi,

     

    I see that you are trying to send using a mobile device (?) Are you able to use webapp to send? Can you also retry sending using the Mobile device, looks like the file upload didnt happen for some reason (maybe a case of network issue?)

     

    Thanks

    Sameer Puri

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