Can't sign documents sent with Adobe Sign because I don't have a paid Adobe Sign account

Question

In the past, I had a paid Adobe Acrobat Pro DC account, but I canceled it. Since then, if someone sends me a document to sign using Adobe Sign, I cannot access the document because I get the attached error message. I've spent almost three hours with Chat support with several Adobe agents, and no one can figure out how to fix it. I am the admin for my Adobe account, but that doesn't seem to matter. Some Adobe support agents said to purchase a new Adobe subscription, but I shouldn't have to do that to sign a document sent to me by an Adobe Sign user, right?

JS4444 · Accepted Answer

UPDATE: Adobe Sign changed my Adobe account to a free one, and I can now use it again to sign a document when someone emails a link to me.

Meenakshi_Negi · Answer

Hey!

Thank you for reaching out and sorry for the delay in response.

We did check your account and you had an Acrobat Pro DC team plan. The reason you receive the error message as your account status is set as inactive. Only the admin of the account has the right to make changes to the status. As you have canceled the subscription, there is no option to make any changes to the account.

Thanks,

Meenakshi

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