Can’t sign in to adobe sign ios

Question

My subscription is active and I am either signed in or able to sign in using my adobe ID and password for all other services and apps, but Adobe Sign on iOS will not accept my login and tells me my login credentials are invalid or my account is locked, neither of which is true. Have force closed, uninstalled and reinstalled, no luck. I have a DC subscription, this seems to be a problem on both my iPhone and iPad.

AkanchhaS8194121 · Answer

Hi Brettef,We are sorry for the delay in response to your query.We have checked your Adobe account and there is an active subscription for Acrobat DC is registered under it. Since you have mentioned that the desktop application is working fine with the same login credential. So for testing purpose you may uninstall the Adobe Sign app from the mobile device and re-download it. For testing purpose you may see, whether you are able to Sign In on Adobe Sign web interface or not- Adobe Document Cloud Also, check with any Android device and see if that makes any difference. Note: Before deleting the app, please take the back up of saved document (if any)Regards,Akanchha

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded