jeremyl65160557

Known Participant

Question

Cancellation email message misleading

Forum|Forum|1 year ago
May 28, 2024
1 reply
1068 views

The cancellation email message is misleading. It states that the agreement will be deleted for all parties and yet we found everyone can still access the agreement. We want the agreement to be able to be accessed still after being cancelled and don't want it to be deleted but would like the message altered.

This topic has been closed for replies.

Inspiring

The feature for changing messages is only available in Acrobat Sign for Business or Enterprise.

jeremyl65160557Author

Known Participant

Thanks. It seems though that Adobe should change this as it is not correct

Legend

Hi jeremyl65160557,

Thank you for reaching out.

Please let us know when you canceled the agreement. Was it when it was sent for signature or after it was signed by all recipients?

Also, confirm from where the document is available to the recipients. The document appears in which folder to them.

It would be helpful if you could share the screen recording for a better understanding.

Thanks,

Meenakshi