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Cancellation email message misleading

Community Beginner ,
May 28, 2024 May 28, 2024

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The cancellation email message is misleading. It states that the agreement will be deleted for all parties and yet we found everyone can still access the agreement. We want the agreement to be able to be accessed still after being cancelled and don't want it to be deleted but would like the message altered.

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Adobe Sign forms , Manage documents , Send documents

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Advisor ,
May 29, 2024 May 29, 2024

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The feature for changing messages is only available in Acrobat Sign for Business or Enterprise.

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Community Beginner ,
May 29, 2024 May 29, 2024

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Thanks. It seems though that Adobe should change this as it is not correct

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Adobe Employee ,
Jun 05, 2024 Jun 05, 2024

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Hi jeremyl65160557,

 

Thank you for reaching out. 

 

Please let us know when you canceled the agreement. Was it when it was sent for signature or after it was signed by all recipients?  

Also, confirm from where the document is available to the recipients. The document appears in which folder to them. 

It would be helpful if you could share the screen recording for a better understanding.

 

 

Thanks,

Meenakshi

 

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Community Beginner ,
Jun 07, 2024 Jun 07, 2024

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The agreement was cancelled by the last recipient who was part of a signing group. The agreement was not completed before it was cancelled. The agreement is available to the recipients within their cancelled folder.

 

thanks

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