Cancelled agreement is still notifying recipient

[Sam370076848hsg]

I have a cancelled agreement. It shows as cancelled in Adobe sign but it is still emailing reminders to the recipient. How do I stop those reminders from going out? 

[Meenakshi Negi]

Hi Sam370076848hsg,

Thank you for reaching out.

Please confirm if all the recipients are receiving the reminders. Does it happen for a particular document?

It would be helpful if you could share a screenshot of the canceled document with the date and the reminder received after the cancellation.

We will share the information with the team and get this checked.

Thanks,

Meenakshi

[Sam370076848hsg]

No, it is only happening with one document. I've attached screenshots on my
end as well as the audit report. I have asked the user to send me a
screenshot but I am hoping below is enough to track down and stop the
emails.

Thank you

Sam Huff

[Personal information removed by the moderator]

[Meenakshi Negi]

Hi Sam370076848hsg,

Thank you for the information.

However, I cannot find any screenshots attached here. Please share the screenshots again.

Let us know if you need any help.

Thanks,

Meenakshi

[Sam370076848hsg]

[image: Screenshot 2024-04-30 073148.png]
[image: Screenshot 2024-04-30 073212.png]

Sam Huff

Store Operations Manager

260-748-5571 (direct) | 260-258-9890 (mobile)



Do it Best
1626 Broadway Suite 100 | Fort Wayne, IN 46802

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[Sam370076848hsg]

Sorry here are the attachments.

[Michelle32389713olm8]

I am experiencing the same issue. An agreement was canceled on August 2, 2024, no signatures were obtained, and the recipient emailed me today to say she is still receiving emails reminding her to sign. 

[manogna_7877]

Same issue, cancelled the agreement but approvers still getiing reminder notifications

[Meenakshi Negi]

Hi manogna_7877,

Thank you for reaching out.

Please let us know if you are still experiencing this behavior. If yes, could you confirm if this happens for all documents you cancel?

We are trying to replicate the issue on our end. Please let us know if you add a reminder while sending the document or after you have sent it.

In the meantime, please cancel the reminder before you cancel the agreement. Please refer to the information in the following help document: https://adobe.ly/3YF5NiF. 

Feel free to let us know if you need any help.

Thanks,

Meenakshi

[Keri34243102pfro]

I too am having this happen on a document we recently cancelled.  It was cancelled on September 5 and today sent a reminder email to one of the original recipients. 

[Meenakshi Negi]

Hi Keri34243102pfro.,

Thank you for reaching out, and sorry about the trouble caused.

Please let us know if this happens with a particular recipient or with a particular cancelled document.

We suggest cancelling the reminder before cancelling the agreement: https://adobe.ly/4nltYNz. 

Thanks,

Meenakshi