Cannot log into Adobe Sign iPhone app

[da_guitarist]

just joined adobe sign. Very cool, excited to see the iPhone app dashboard. but the app will not let me sign in. Username/password reset error. I've verified my username and password online. could it be an issue with the latest app? or iOS10?

[AadeshSingh]

Hi da_guitarist​,

Please uninstall the app, reboot the iPhone & reinstall the app using the below link:

- Adobe Sign on the App Store​

Now Sign IN using your Adobe ID.

Let me know if the issue persist.

Regards,
Aadesh

[da_guitarist]

I wish this was the solution. Just uninstalled, rebooted, reinstalled, and same error.

[AadeshSingh]

Hi da_guitarist​,

Please share the screenshot of the error page.

Regards,
Aadesh

[da_guitarist]

See attached

[da_guitarist]

Emailed you the screenshot - never heard back.... same problem. I've seen lots of people with the same unresolved issue. Could it be a problem with the authentication server/logic for the app?

Best,

Zack Sosebee

[signature removed by host]

[AadeshSingh · Accepted solution]

Hi da_guitarist

Sorry for the delay caused.

Just to confirm, please put in your email and password using the Adobe ID option given in the app.

As your account is in the Adobe ID channel.

Let me know if you still get the error.

Please feel free to get back to us, for any further assistance required. We will be more than happy to help.

Regards,

Aadesh

[da_guitarist]

That was it!! I was using email instead. Thanks

Best,

Zack Sosebee (Contact information removed-Moderator)