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Participant
July 12, 2023
Question

Cannot send esignature - More Options and Specify Where To Sign don't do anything when I click them

  • July 12, 2023
  • 2 replies
  • 500 views

I have Adobe Pro but when I try to do esignatures the More Options and Specify Where to Sign buttons don't do anything when I click them.  They aren't grayed out.  A colleague of mine had the same issue and hers was fixed by having Admin Rights on her laptop.  I have Admin Rights and it is still not working.

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2 replies

Meenakshi Negi
Legend
July 17, 2023

Hi Jennifer31036924qmhe,

 

Thank you for reaching out.

 

Please try sending the document via the Acrobat Online account and check if you can. Open the link and sign in using your Adobe credentials and then use the steps suggested here: https://helpx.adobe.com/document-cloud/help/send-for-signature.html#classic.

 

 Try reinstalling the application using the following steps:
- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

Let us know if the issue persists.

 

Thanks,

Meenakshi

mariahweyne
Inspiring
July 13, 2023

Can you post a screenshot?