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Cannot send esignature - More Options and Specify Where To Sign don't do anything when I click them

New Here ,
Jul 12, 2023 Jul 12, 2023

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I have Adobe Pro but when I try to do esignatures the More Options and Specify Where to Sign buttons don't do anything when I click them.  They aren't grayed out.  A colleague of mine had the same issue and hers was fixed by having Admin Rights on her laptop.  I have Admin Rights and it is still not working.

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Advisor ,
Jul 13, 2023 Jul 13, 2023

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Can you post a screenshot?

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Adobe Employee ,
Jul 16, 2023 Jul 16, 2023

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Hi Jennifer31036924qmhe,

 

Thank you for reaching out.

 

Please try sending the document via the Acrobat Online account and check if you can. Open the link and sign in using your Adobe credentials and then use the steps suggested here: https://helpx.adobe.com/document-cloud/help/send-for-signature.html#classic.

 

 Try reinstalling the application using the following steps:
- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

Let us know if the issue persists.

 

Thanks,

Meenakshi

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