Skip to main content
J
Jeff23546817mf2v
Inspiring
September 11, 2023
Answered

CC email recipient not receiving when signed

  • September 11, 2023
  • 2 replies
  • 1925 views

I am having an issue with my Adobe Sign. Whenever I CC people to be copied and receive the notification emails when recipients sign the document the individuals who are being CC'd are not receiving the notification emails.

This topic has been closed for replies.
Correct answer Jeff23546817mf2v

issue solved. You have to enter the email address in the "CC" box and then click "add".

We thought you could enter one email address and only needed to hit "add" if you wanted to add multiple email addresses to the CC field. It turns out of you don't hit "add" after typing the email in the CC box it does not go through.

2 replies

B
brandi_5832
Participant
August 22, 2024

I am having this issue as well, except mine are being added as cc's in the program.  They also appear in the audit report, and I'm seeing them as a cc when I get the email after fully signed. The cc is telling me it is not in their inbox.

R
rayelevate
Participant
November 19, 2024

me too

J
Jeff23546817mf2vAuthorCorrect answer
Inspiring
September 11, 2023

issue solved. You have to enter the email address in the "CC" box and then click "add".

We thought you could enter one email address and only needed to hit "add" if you wanted to add multiple email addresses to the CC field. It turns out of you don't hit "add" after typing the email in the CC box it does not go through.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices