Certificates on documents

Please assist with the below from Standard Bank 

Our Wealth and Investment team have had the Adobe sign functionality for a few years now. With the onset of COVID and the bigger banks decision to utilise Adobe sign function to sign collateral documents, we were requested to follow the same route.

We have recently been advised by Collateral Centre  that they are unable to accept our Adobe sign documents as our documents that are returned by the client are returned as 2 separate documents and does not have the wording on the returned document. This is the functionality that is however available to the rest of Personal and Business Banking Team. See below screenshot.

Can you please urgently assist and guide us as to how we can resolve this issue.

Regards

Sameera