Certification/signature is invalid

[scottn2356087]

I'm fairly new to the eSign service, and have just begun sending applications out for signatures to my clients. The first one I've had returned came back saying "Certification by ___ is invalid" and that the "Signature is invalid" and it listed 3 reasons -- see a screen clip below...

I have no idea why the certification and signature are invalid; when I tested the eSign service with my colleagues (sending, signing and returning to me) it was all fine.

I'm wondering if requiring my signers to use a biometric signature would solve this?

Thanks for any help,

Scott.

[Rijul Raj Khurana · Accepted solution]

Hello Scott,

Did the signer e-signed the document or used digital signatures for signing it? Also, can you inbox me your registered email address along with signer's email and name of document so that I can further check?

Regards,

-Rijul

[ta76569361]

Rijul,

I have a similar situation that I don't understand.  I've just sent off my first contract for signature and while my vendor signed the document it indicats "Certification by   is invalid".  Can you please look into my case?

[Personal information removed by moderator.  This is a public forum.]

[lathishk99117273]

I have a similar error message showing up. How do I fix this?

The document was E-signed

[Kawaldeep5FC8]

Hi there,

I have same problem since i signed up Adobe esign. 

Hey guys you should fix this issue as soon as possible

Please help, I don't like to use other design software. Please advise