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jamesr2030418
jamesr2030418
Participant
January 26, 2016
Answered

change sender name

  • January 26, 2016
  • 4 replies
  • 17887 views

Although our account for send for signature is under my name and then the company name, I would like to change that so instead of the customer seeing:

'My Name' Has Sent You 'Document Title' to Sign

it instead just referenced our company name instead.

'Company Name' Has Sent You 'Document Title' to Sign

Is that possible?

This topic has been closed for replies.
Correct answer Rijul Raj Khurana

Hello James,

In that case, you can change your first and last name to the company name instead under Profile section in your Adobe ID account.

-Rijul

4 replies

A
Anonymous
March 3, 2022

Hello,

I am having the same troubles as I want to keep my information as they are in the adobe id but sending documents to be signed by different emails, names etc. Other times I am using my personal name and email and others my companies'.

Is currrently adobe not providing this option?

Thanks in advance

    teanitap79644754
    teanitap79644754
    Participant
    August 8, 2018

    I need to change the email address that we use on our account.  How do I do that?

    M
    MarjanA
    Participating Frequently
    August 9, 2018

    Hi Teanitp,

    To change the name for an Adobe Sign user, please follow the following steps: Change name for an Adobe Sign Profile when using an Adobe ID to log in

    If this doesn't work, please put a request through to the Adobe Sign Support Team to change the name on your behalf. I've sent you a message with the Adobe Sign support details.

    Hope this helps!

    U
    University Heights
    Participant
    April 24, 2020

    Can you send me the Support Contact info? I have changed the settings but the old information still appears on the emails.

    A
    adamv19163170
    Participant
    April 4, 2017

    I'm having an issue in this same area. In Adobe Sign my sender name is showing up all lower case letters. I would like to change that but my account profile in Adobe Sign will not allow me to change the profile name specific. I changed my profile name in my main account profile with Adobe but it does not reflect this in Adobe Sign. Any advice would be great! Thanks!

      D
      davidd28663214
      Participant
      July 11, 2018

      Same issue, making changes to these settings is basically impossible to find... What a headache

      D
      davidd28663214
      Participant
      July 27, 2018

      Hi Lucinek,

      I've emailed you the contact details for the Adobe Sign Support Team, who can change the name on your behalf.

      Kind regards,


      can you help me? I am not able to Share or Remind the recipient to sign the document…

      R
      Rijul Raj KhuranaCorrect answer
      Inspiring
      January 27, 2016

      Hello James,

      In that case, you can change your first and last name to the company name instead under Profile section in your Adobe ID account.

      -Rijul

      Majestic_dynamism5E92
      Majestic_dynamism5E92
      Participant
      September 26, 2018

      Hi Rijul,

      I am after the same sort of thing but i would like a different email address to show up too.

      Currently the name is ( changed for obvious reasons )

      John Smith [Personal details removed by the moderator] says:

      would like to change this to

      bill jones [Personal details removed by the moderator] says:

      is this possible ?

      many thanks

      K

      Meenakshi Negi
      Meenakshi Negi
      Legend
      July 5, 2019

      Hello,

      Sorry for the delay in response.

      As you need to change the name and email address on the account, that can be done via Profile setting in the Adobe Sign.

      In the Adobe Sign, click on your name at the right-hand side of the screen and select "My Profile".

      There you will get the option to "Edit Profile" to change the name on the account and "Change email address" to update the email address.

      If you are using an Adobe ID to sign-in to the Adobe Sign account, then please refer to the steps mentioned in the following help link to make changes.

      - Change name for an Adobe Sign Profile when using an Adobe ID to log in

      Hope it helps.

      Let us know if you have any questions.

      Regards,

      Meenakshi

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