Content disappearing when form is sent out for e-signatures

Hi shannon_9495,

Thank you for reaching out.

Please ensure that you select the "Prepare form for e-signing" and then add the radio button option. When you prepare a form in Acrobat, all the fields are not supported on Acrobat Sign. Hence, there are separate form fields for Acrobat Sign documents. You may use the following steps when adding form fields in Acrobat to send for signature:

- Open the PDF and click on the Prepare form.

- Then check the box for "This document requires signature". Check the screenshot for reference:

- Then click on the Create form button.

In case it opens directly on the next page, click on the three dots in the top right corner of the left-hand tools pane. Then select "Prepare form for e-signing". Check the screenshot for reference.

For more information on the Preparing the form, refer to the following help document: https://adobe.ly/4dQYXfw. 

Let us know how it goes.

Thanks,

Meenakshi

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I am having a similar experience where I cannot see the tags on the places that are tagged for signature, date, initials, etc. after creating and sending the document out for signature.  

Any updates on this issue and how we can solve it? As soon as I download the newest version of adobe acrobat I can no longer send my prefilled fillable PDF forms for signatures. I filled everything out save it then send it for signatures and all of the Fields that I filled out disappear, that did not happen before the update and now I have no idea what to do.

I am having the same problem with some documents. The documents are saved, I open them in Adobe, I clicke send for signature, and when I go to mark where to sign, intial, etc., all of the information I had tpyed in and saved is now gone.