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Signet Resources
Participant
May 20, 2016
Question

Contract showing as out for signature even though it's been signed

  • May 20, 2016
  • 2 replies
  • 610 views

I have sent several contracts that have come back and signed and filed but they are still showing in my out for signature section - any idea why?  Anyone else had this issue?

Thanks

Nicole

This topic has been closed for replies.

2 replies

Inspiring
May 24, 2016

Hello Nicole,

Can you inbox me any random transaction detail which is still shown as Out for signature:

-Sender's email.

-Signer's email.

-Date.

-Document Name.

Please don't share it on public forum.

Regards,

-Rijul

Participant
October 18, 2016

I am having the same issue where a client will sign their document, and then it is supposed to be sent to me for my signature, but it isn't going anywhere. It shows that it has been seen by my client, but it's like it's stuck. Do you have any solutions? Can I privately send you screen shots of what my issue is? Thanks!

Adobe Employee
May 21, 2016

Hi Nicole,

Are you using Web App or Mobile app? If its mobile app is it on iOS or Android?

Thanks,

Aparna

Signet Resources
Participant
May 23, 2016

Hi Aparna

I am using a laptop, not a mobile.  I am not using an app, I am logging into to Adobe Sign.

Thanks

Nicole

Adobe Employee
May 23, 2016

Thanks Nicole.

Sorry I am more familiar with Mobile App, let me forward this to respective team.

Are you on Windows or Mac laptop? Which browser are you using to login into Adobe Sign?

~Aparna