creating a user

[ivonnep27460439]

I am trying to create a new user and I am getting an error " this user is already associated with a different account"......I am just now creating this user....how can I fix this problem!

[AadeshSingh · Accepted solution]

Hi ivonnep27460439​

Please login to your Adobe Sign account, click on (?) symbol at the top right corner and open a support ticket with our technical support team providing the details:

1) user's email address you are trying to add.

2) Adobe Sign account Admin's email address under which you are trying to add the user.

*Make sure you don't share these details here on the public forum for security of the accounts.

Regards,

Aadesh