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J
jwhitener6
Participant
June 11, 2020
Answered

Deactivated Adobe Sign Users unable to sign documents

  • June 11, 2020
  • 1 reply
  • 3374 views

I am the administrator of a couple of organizations with many adobe acrobat licenses. For some reason my user account is unable to sign any documents sent to me for signature. When I attempt to sign them it says that my account has been deactivated. I am the administrator on the account so there is no way for me to reactivate my own account.

I have an acrobat license but do not have an Adobe Sign membership. I am simply trying to sign documents sent to me. I have been in contact with adobe support via phone and chat for multiple hours without anyone understanding my very simple issue.

This topic has been closed for replies.
Correct answer defaultzvod6lrw6rq7

Hi Matt,

 

Sorry for the delay in response.

 

Please use the steps suggested in the following help document to contact the Adobe sign support team: https://helpx.adobe.com/sign/kb/how-to-contact-support-adobe-sign.html

They have access to the backend settings and will be able to check the issue for you.

 

Let us know if you need any help.

 

Thanks,

Meenakshi


Thanks for getting back to me Meenakshi, much appreciated !

I finally manged to sort it out in the end.   
It seemed to have something to do with me setting a personal Adobe account many moons ago with my corporate email address.   Our company have recently setup a contract with Adobe sign and looks like whatever has happened, this has deactivated my personal account from use with adobe sign all together ;-(   After many hours I managed to get them to set me up with a corporate account and this enabled me to sign the document.   Was in a bit of a panic as was signing for delivery of a new car and stuck between a rock and a hard place 😉

Many thanks for your response...
Matt

1 reply

J
jwhitener6Author
Participant
June 11, 2020

After a second lengthy phone call, my issue has been resolved. It took far too long to be connected with the right person. I think you should review your customer service support.

M
mattf3723033
Participant
May 27, 2021

Hi,
I am having a very similar if not identical issue to you.   Can you please share how you got this resolved?
Struggling to even find a support number to call ;-(
Thanks,

Matt

D
defaultzvod6lrw6rq7Correct answer
Participant
June 2, 2021

Hi Matt,

 

Sorry for the delay in response.

 

Please use the steps suggested in the following help document to contact the Adobe sign support team: https://helpx.adobe.com/sign/kb/how-to-contact-support-adobe-sign.html

They have access to the backend settings and will be able to check the issue for you.

 

Let us know if you need any help.

 

Thanks,

Meenakshi


Thanks for getting back to me Meenakshi, much appreciated !

I finally manged to sort it out in the end.   
It seemed to have something to do with me setting a personal Adobe account many moons ago with my corporate email address.   Our company have recently setup a contract with Adobe sign and looks like whatever has happened, this has deactivated my personal account from use with adobe sign all together ;-(   After many hours I managed to get them to set me up with a corporate account and this enabled me to sign the document.   Was in a bit of a panic as was signing for delivery of a new car and stuck between a rock and a hard place 😉

Many thanks for your response...
Matt

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