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Delete Document Template from Library Template Adobe Sign

Forum|Forum|9 years ago
February 16, 2017
2 replies
3185 views

Hi,

We have an enterprise account and a previous user our organization shared with us document templates that we would like to no longer appear in our list of templates. The user has been deactivated but the documents they created still appear, unless we filter them out of course. We would like a permanent solution to avoid having her documents clutter our list by default, thanks!

adobe sign library template

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Correct answer AadeshSingh

Hi mgallagherco ,

Please refer to the documentation in the below link for the steps to access INACTIVE users account:

- Shared Files - Acrobat.com

Once you gain access to the INACTIVE users account, you can delete the Library templates from his account or you can disable Account sharing.

Regards,

Aadesh

Community Manager

Correct answer

Community Manager

Hi mgallagherco ,

Please refer to the documentation in the below link for the steps to access INACTIVE users account:

- Shared Files - Acrobat.com

Once you gain access to the INACTIVE users account, you can delete the Library templates from his account or you can disable Account sharing.

Regards,

Aadesh

mgallaghercoAuthor

Participant

Hi,

Thanks for the information! What would you suggest we do if the user is not listed as inactive?

Community Manager

Community Manager

If the user is not there under your Adobe Sign account then they won't be able to share the account with you.

If you are able to see their shared document, it means they are still added, please check the list of all the users under your Adobe Sign account.

Regards,

Aadesh

Community Expert

Community Expert

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