Delete Document Template from Library Template Adobe Sign

[mgallagherco]

Hi,

We have an enterprise account and a previous user our organization shared with us document templates that we would like to no longer appear in our list of templates.  The user has been deactivated but the documents they created still appear, unless we filter them out of course.  We would like a permanent solution to avoid having her documents clutter our list by default, thanks!

[Peru Bob]

Moved  from the non-technical Lounge Forum to the Adobe Sign Forum for technical help

[AadeshSingh · Accepted solution]

Hi mgallagherco ,

Please refer to the documentation in the below link for the steps to access INACTIVE users account:

- Shared Files - Acrobat.com

Once you gain access to the INACTIVE users account, you can delete the Library templates from his account or you can disable Account sharing.

Regards,

Aadesh

[mgallagherco]

Hi,

Thanks for the information!  What would you suggest we do if the user is not listed as inactive?

[AadeshSingh]

mgallagherco

If the user is not there under your Adobe Sign account then they won't be able to share the account with you.

If you are able to see their shared document, it means they are still added, please check the list of all the users under your Adobe Sign account.

Regards,

Aadesh

[michelleg57586561]

Hi Aadesh,

I am having a similar issue to this one. I have gone through the steps listed in your document, but one user account cannot be accessed no matter what I do. Even though her account is listed in our "inactive users" list, every time I put her information into the CSV file as directed, Adobe Sign comes back with an error saying this user doesn't exist. How do we fix this?

[Meenakshi Negi]

Hi Michelleg,

Sorry for the delay in response.

I have sent you a private message. Please check your inbox.

I would suggest contacting support if you cannot access the account.

Let us know if you need any help.

Regards,

Meenakshi

[Kyle23060278d8q0]

Hello,

I am currently having this same issue of a prior user, no longer with our organization and account removed, that has an old saved template that cannot be deleted. I have attempted the steps in the shared documentation, however the message:

Unable to process CSV

Headers (first line of the CSV) are missing or invalid

appears when uploading the csv file with the New Email Address header on column D. Is there an updated process for how to handle this issue? Can we allow administrative accounts to have full access to all templates regardless of uploader moving forward?