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A
Anonymous
June 20, 2017
Question

Docs going to spam or junk folders

  • June 20, 2017
  • 2 replies
  • 4928 views

Hello, I send out several documents for signature a week, and about half the time it ends up in a junk folder or spam folder. I've found several other topics with this same issue but the answer is always given through a private message. I would like to make sure my e-mails aren't going to spam for these important legal contracts. Is there a way to change the sender from echosign to a different corporate e-mail domain? If not, is there a way to ensure it's not going to end up in the spam folder?

Thanks

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    2 replies

    P
    Peggy23757238xrd1
    Participant
    April 4, 2022

    We are having the same challenge that you wrote about nearly five years ago. Was there a resolution? We will be sending documents to hundreds of different recipients, and I don't want half of them going into spam.

    MichaelKazlow
    MichaelKazlow
    Legend
    April 4, 2022

    Peggy,

    You cannot change how some other email system works. I haven't used Adobe sign in two years. Adobe Sign was a server-based solution. It did not use your email system to send the emails. Allowing Adobe Sign to send emails from your email system might open your mail system to a security breach. There are signing technologies that do not require the use of an outside server, but they do not have the ease of use that Adobe Sign has. Most people do get emails sent via Adobe Sign. 

    Mike

    E
    e-sign@parrott.co.uk
    Participant
    November 21, 2019

    Hi Did you ever get a fix to this problem ? I'm having the same issues and Adobe support is frankly shocking and completly useless

      Meenakshi Negi
      Meenakshi Negi
      Legend
      November 21, 2019

      Hi there,

       

      Sorry for the trouble caused.

       

      Could you please provide more details about the issue?

      Are you receiving rhe documents in the spam/junk folder or issue occurs with the documents that you send for signature?

       

      Let us know if you need any help.

       

      Regards,

      Meenakshi

       

      E
      e-sign@parrott.co.uk
      Participant
      November 22, 2019

      The problem is when we send out documents, the recipient has them put into junk. It is not isolated and I believe something to do with the echosign@echosign.com email address and something in the header of the email.

       

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