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Participant
February 22, 2023
Question

Docs sent for signature; what happens to them if account is deleted

  • February 22, 2023
  • 3 replies
  • 978 views

Just curious, what happens to documents sent for signature and that user account is deleted before receiving the signed documents? We had a user leave the company and wondered what happens if they had documents out for signature. 

 

Any info would be greatly appreciated!

    This topic has been closed for replies.

    3 replies

    Meenakshi Negi
    Community Manager
    Community Manager
    February 27, 2023

    Hi Calwell Luce diTrapano,

     

    Thank you for reaching out.

     

    Could you please confirm if you have deleted the account or removed access to the Acrobat Sign from the organization's end? If you could share the email address of the account used by that person in a private message, we may check and confirm the status at our end.

    To initiate a private message, you may use the envelope icon at the top right of this community page.   

     

    Thanks,

    Meenakshi  

    mariahweyne
    Inspiring
    February 24, 2023

    Hi.  Any user with Account Privacy privileges (set in the VIP's Admin Console) can see the documents processed by any user in the organization. 

    From the Account Tab in Adobe Sign they just need to enter the email of the person who sent the document and it will show all documents sent by them.

     

     

    kglad
    Community Expert
    Community Expert
    February 22, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>