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Document exceeds page limit for license?

New Here ,
Mar 23, 2023 Mar 23, 2023

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Getting message that I've "EXCEEDED Page Limit"

 

This document cannot be sent out for e-signatures because it exceeds the page limit for your license.  However it's only 1 page.  Huh?  I need to get this signed! 

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correct answers 1 Correct answer

New Here , Aug 26, 2023 Aug 26, 2023

Hi,

 

Cause: some pdfs may have invisible pages (especially digital sign pdfs)

Solution: print the pdf into "Microsoft Print to PDF" or "Adobe PDF", to rid the invisible stuff. Then you can request e-signature.

 

You're welcome!!

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Adobe Employee ,
Mar 31, 2023 Mar 31, 2023

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Hi Cristie29035625c0qh,

 

Thank you for reaching out.

 

Please refer to your plan's transaction limits provided in the following help document: https://helpx.adobe.com/sign/using/transaction-limits.html.

As mentioned above, it is a single-page document. Would you mind sharing the document with us?

Share the screenshot of the error message.

 

Thanks,

Meenakshi

 

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New Here ,
Jul 27, 2023 Jul 27, 2023

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Hi, I am experiencing the same issue.  Cannot send 4 pages for e-signatures. Works fine if it is 1 page.  Can you please advise which licenses I required to allow this?  Sharing screenshot of error message.

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Adobe Employee ,
Jul 31, 2023 Jul 31, 2023

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Hi Hamun5ED5,

 

Thank you for reaching out.

 

We have checked the screenshot, and it does not make sense for a document of 4 pages. Ensure that the file fulfills all the limits mentioned here: https://helpx.adobe.com/sign/using/transaction-limits.html.

Would you mind sharing the document with us so we can check with the team and investigate this issue?

Also, share your Adobe ID (email address) for the account in a private message. You may initiate a private message using the envelope icon at the top right corner of this community page.

 

Thanks,

Meenakshi

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New Here ,
Aug 26, 2023 Aug 26, 2023

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Hi,

 

Cause: some pdfs may have invisible pages (especially digital sign pdfs)

Solution: print the pdf into "Microsoft Print to PDF" or "Adobe PDF", to rid the invisible stuff. Then you can request e-signature.

 

You're welcome!!

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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