Document in "Will be sent for signature to" status

[IGoByChad]

I'm the second person to sign a document. I sent it out for signature and the other person says they signed it. When I check the history on the document, it says: "Will be sent for signature to Chad Stewart (my email)"

It's been in this state for a day or so. How long until I actually receive a request to sign it? Is there a way to log-in and sign it immediately?

I ask him to sign in and sign it again and he says that it doesn't let him even see it anymore.

[Jat ATS · Accepted solution]

Hi,

Please contact our support team so that we can look into the actual transaction for you.

Please provide the document name, recipient email address and the transaction date for the document in question.

Thanks,

Jat