Download and sign with Adobe Acrobat

Question

Hello everyone,

I'm encountering an issue where some members of our team are unable to download and sign documents using Adobe Acrobat, and are instead only seeing the option to sign with cloud signatures. Does anyone know why this might be happening?

Here are a few things I’ve considered:

Adobe Account Settings: Could it be related to specific settings or permissions within their Adobe accounts?

If anyone has encountered this before or has suggestions on how to resolve it, I'd appreciate your insights!

Thank you in advance!

Meenakshi Negi · Accepted Answer

Hi Charles35187031vhbx,

Thank you for reaching out.

Please enable the option "Download and Sign with Acrobat" in the sender's account settings. If it is not enabled, the recipient will not receive the option to sign with Acrobat.

To check, refer to the steps suggested below:

- In Acrobat Sign account, go to Account > Account settings > Digital Signatures.

- Mark the box for "Download and Sign with Acrobat"

- Click on the Save button at the bottom.

For more information, refer to the following help document: https://adobe.ly/3QS9QE2.

Let us know if you have any questions.

Thanks,

Meenakshi

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