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H
Hugh Cairns
Participant
January 29, 2016
Answered

Echosign email address

  • January 29, 2016
  • 2 replies
  • 13845 views

When I send out a contract to be authorized echosign inserts its own email address. This approach makes it appear that my email address is echosign@echosign.com.

Unsuspecting contacts may then use echosign@echosign.com to communicate further causing confusion and inconvience.

If echosign must use an email address may I suggest do-not-reply@echosign.com

Can you fix this?

Hugh Cairns

echosign@echosign.com

This topic has been closed for replies.
Correct answer Rijul Raj Khurana

Hello Hughs,

By default, all the emails sent from E-Sign are sent from echosign@echosign.com. Now, if the signers tend to reply to this email, it will directly reach the sender of document and not E-Sign. If you have sent a document and signer replies to the email, then you will be receiving the email directly.

Regards,

-Rijul

2 replies

J
Jacinta5FBA
Participant
August 20, 2020

I agree, this is not at all helpful. All very well if people are replying direclty in regard to an AdobeSign document, but what the system does (by making it look as if the document is coming from me but not using my email address) is the recipient then has this ecosign email address in their contacts as MY email address which is clearly not the case...

This is EXTREMELY annoying, and actually a security risk if people believe they are contacting me with personal information.

Also, if they email ecosign then I do not get the email...

Is there a workaround so that this doesn't happen. I agree that a donotreply email address would at least be a good start.

R
Rijul Raj KhuranaCorrect answer
Inspiring
February 4, 2016

Hello Hughs,

By default, all the emails sent from E-Sign are sent from echosign@echosign.com. Now, if the signers tend to reply to this email, it will directly reach the sender of document and not E-Sign. If you have sent a document and signer replies to the email, then you will be receiving the email directly.

Regards,

-Rijul

N
noorhazlinae20024620
Participant
November 22, 2017

Hello Mr Rijul,

I am wrongly send email to 'echosign@echosign.com' with all my creadit card details. Please advice what i should do?? this 'echosign@echosign.com' email address will goes to who??

K
kathykramer@rqmis.com
Participant
May 8, 2020

hi 

So, what is echosign email address?

I do NOT want this - I need to have whatever I am doing and sending come from MY work email.

How do I correct this so that 'echosign' does not show up?

It's not fun missing emails due to this and on top of that, having someone put the email into junk because the email address is not known. 

thank you - Kathy 

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