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Cindy5F99
Participant
October 27, 2020
Question

Email acknowledge agreement was sent

  • October 27, 2020
  • 1 reply
  • 484 views

I sent an eSign to a business account. When I recevied the email stating the agreement was sent, the business name was correct but the person who it was sent to was wrong. The person is not on the account, I put the correct name in all the documents. Has this happened to anyone? 

 

Thank you,

 

This topic has been closed for replies.

1 reply

O
Adobe Employee
One each Scott
Adobe Employee
October 29, 2020

Greetings, 

What you are seeing is likely the result of a recipient that has a registered email in the Adobe Sign system.

When a known (via registered email) Adobe Sign user is included in an agreement, their name value (and title/company) are pulled from their user profile and automatically inserted into the name fields related to the agreement (email templates and whatnot). 

 

Only the owner of the user account (and the admins of the user’s account) can change this value. As the sender of an agreement, you have no authority to edit that value 

 

Hopefully that is helpful, but if more clarification is needed, please let us know!

 

-Scott

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