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C
CubeAccounting
Participant
August 4, 2016
Question

Emails are not being delivered

  • August 4, 2016
  • 2 replies
  • 763 views

We've sent out several emails to our clients for their signature and in all cases, Adobe Sign shows them as "sent". However, none of them were actually sent.

We have tested for broken email addresses - every email address is valid. We also use Adobe Sign with Xero and emails sent via Xero works. The emails sent directly from Adobe Sign do not.

Thank you for your assistance.

This topic has been closed for replies.

2 replies

sameer_puri
Adobe Employee
sameer_puri
Adobe Employee
August 4, 2016

Hi,

We are not aware of any such issues. Can you send the list of email addresses you are sending the emails to AND the email from which the mail is sent so that we can have a look. Make sure to send the list in a personal message and not publish here.

Thanks

Sameer Puri

    cassyf17738457
    cassyf17738457
    Participant
    August 24, 2016

    I"m having the same issue. I'm preparing to transfer over to adobe for real estate so I tested a document to two users. (two of my own accounts). It would send it to one, but not the other. I don't want to make the switch if this is a glitch in the program.

    N
    ninarweiner
    Participant
    March 28, 2017

    This is old, but if anyone else finds this message looking for answers--

    If you are sending a document to multiple people, if you do not opt out of sequential signing (the default) then the second recipient will not receive the email until the first signor, has signed.

    Also, you must assign the signature boxes to each recipient or the first signor's signature will populate both signature fields.

    S
    szymonz55021549
    Participant
    August 4, 2016

    I face the same problem. I tested it using my e-mail a few times and no message was delivered. Finally I do not know whether any e-mails were sent out for my previous documents. I can only see that documents are not signed off.

    Please help on this topic.

    BR,

    Szymon

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