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Empty browser page when signing

Community Expert ,
Mar 29, 2023 Mar 29, 2023

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A customer of ours recently purchased an Adobe Acrobat Sign Enterprise license. In the signature route there are some seven signers, all are able to sign except for one when he clicks on the "Review and Sign" button in the email invite, a blank web browser opens up, no agreement content, nor the signature field are visible. 

Adobe-e-signature-Blank-Document-Issue.jpg

The customer tried the same on both Chrome and Edge and had the same effect as shown above.

As I mentioned all other signers within the same organization and the same network had no issues.

 

I asked him to try another machine/device and am still awaiting his feedback.

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User interface issues

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Adobe Employee ,
Mar 31, 2023 Mar 31, 2023

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Hi Zaid Al Hilali,

 

Thank you for reaching out.

 

Please ask the user to clear the cache and cookies for the browser.

If that doesn't help, try a new incognito window on the Crome browser.

Let us know if the issue persists.

 

Thanks,

Meenakshi

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Community Expert ,
Apr 01, 2023 Apr 01, 2023

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The user says they did all of the above (clearing Cache and the rest) but the issue persists on the said machine. The user is however able to sign on the mobile app. I guess there is something on the said machine not the account. Thanks anyway @MeenakshiNegi 

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Community Expert ,
Apr 05, 2023 Apr 05, 2023

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The user is able to sign on the mobile app. Most likely the browsers on said machine are the causing the issue.

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