Error message...Agreement is not sent. There were some problems.

Question

I am getting the error message: "Agreement is not sent. There were some problems." There is no way to contact Adobe support by phone or chat.

I just got the Echo sign service and have sent probably 15 documents to my accounts to be signed as tests to understand the procedure before sending to clients.

This error message happens when I want someone to sign in person.

I think my account may need to be reset. Any ideas?

SimonATS · Answer

The email address in the above screenshot, is that the same email address as the sender (user who is logged in)?

also login via echosign.com and use the ? in the top right corner to get the support options.

Select either Document Cloud or Echosign from the list and select topics till a blue Contact options appears.

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