Skip to main content
N
Neely30756238kuhu
Participant
June 27, 2023
Question

Error When Adding New User - Adobe Sign

  • June 27, 2023
  • 1 reply
  • 701 views

We have a group account and about 14 users. Of those we are unable to setup an account for 3 of them. We are receiving the following error, and can't get Adobe to provide any assistance whatsoever.

 

 

This topic has been closed for replies.

1 reply

mariahweyne
mariahweyne
Inspiring
June 27, 2023

Assume you added the user in the admin console.  Did the person JOIN the organization from the welcome email?  The person needs to accept before you can add to group.

N
Neely30756238kuhuAuthor
Participant
June 27, 2023

We are unable to add them to the admin console because their email is not accepted by Adobe Sign. We assume it's because the same email address is being used in Adobe Pro.

mariahweyne
mariahweyne
Inspiring
June 29, 2023

Try this:  Got to Users - Directory users - Directory Name and delete the users. Then go ahead and add them again.  The users should get 2 emails from Adobe.  They should accept the invite in the second email and try again.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices