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Error with Adobe sign

New Here ,
Jan 12, 2019 Jan 12, 2019

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When i try to send any pdf document to sign, the process start and it stops in 60% with the message:

Notification Forbidden  the operation could not be completed please try again later.

I read some posts and it refers to a network restrictions. I tried in several networks including my home when and don't have any restrictions and it says the same.

Help please!

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correct answers 1 Correct answer

Adobe Employee , Jan 22, 2019 Jan 22, 2019

Hi Luis.olarte,

Sorry for the delay in response.

By changing the email address, I did not mean that you have changed the account.

It is just the change in an email address for the account that you use to sign in.

It seems that the issue is already resolved.

Please let us know if you are still experiencing the issue.

Regards,

Meenakshi

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Adobe Employee ,
Jan 14, 2019 Jan 14, 2019

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Hi Luis.olarte,

Did you make any recent changes to the Adobe Sign account?

It seems that you have changed the email address for the account. Is that right?

Please confirm.

We will be waiting for your response.

Regards,

Meenakshi

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New Here ,
Jan 14, 2019 Jan 14, 2019

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Hi, thanks for the answer,

I don't know how to change the Adobe Sign account, how can I check if it was changed.

Regards.

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Adobe Employee ,
Jan 22, 2019 Jan 22, 2019

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Hi Luis.olarte,

Sorry for the delay in response.

By changing the email address, I did not mean that you have changed the account.

It is just the change in an email address for the account that you use to sign in.

It seems that the issue is already resolved.

Please let us know if you are still experiencing the issue.

Regards,

Meenakshi

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New Here ,
Jan 22, 2021 Jan 22, 2021

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I have been having this same issue. My IS dept says it's something ADOBE changed on thier end. Basically they told me "can't help" you 😞 Doc loads to 60% then to 70% then nothing...just sits there forever.

They say log into Adobe and go that route. It's a pain. It's like taking a road through a pothole-riddled unlit tunnel underwater filled with angry alligators. I want the functionality BACK!

 

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