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Export Download Error

New Here ,
Mar 30, 2023 Mar 30, 2023

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I am trying to export an agreement to another person using the daily scheduled agreements. I am sharing with the other user however when he tries to download my export that gets sent to him he gets the message 'you are not authorised to download file for this export'. Any ideas what I need to do to resolve this issue?

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Manage documents , Send documents

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Adobe Employee ,
Mar 31, 2023 Mar 31, 2023

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Hi Thomas2916839861co,

 

Thank you for reaching out.

 

You mentioned that you are trying to export an agreement to another user.

Would you mind sharing the steps you share it with another user?

It would be helpful to share some screenshots or screen recording.

 

Thanks,

Meenakshi

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New Here ,
Apr 03, 2023 Apr 03, 2023

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Hi Meenakshi,

Here are the steps I am taking. 

Thomas2916839861co_3-1680557181752.png

 

Thomas2916839861co_0-1680557102011.png

Thomas2916839861co_1-1680557125063.png

 

And this is the error the user I am sending to gets 

Thomas2916839861co_2-1680557154395.png

 

 

 

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New Here ,
Apr 03, 2023 Apr 03, 2023

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Apologies if you couldn't read those snippets. Here they are again

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