Export Download Error

Report · Mar 30, 2023

I am trying to export an agreement to another person using the daily scheduled agreements. I am sharing with the other user however when he tries to download my export that gets sent to him he gets the message 'you are not authorised to download file for this export'. Any ideas what I need to do to resolve this issue?

Report · Mar 31, 2023

Hi Thomas2916839861co,

Thank you for reaching out.

You mentioned that you are trying to export an agreement to another user.

Would you mind sharing the steps you share it with another user?

It would be helpful to share some screenshots or screen recording.

Thanks,

Meenakshi

Report · Apr 03, 2023

Hi Meenakshi,

Here are the steps I am taking.

And this is the error the user I am sending to gets

Report · Apr 03, 2023

Apologies if you couldn't read those snippets. Here they are again