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Fail to use Request Signature

Community Beginner ,
Nov 06, 2022 Nov 06, 2022

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Bridgette23919923rtoe_0-1667798956649.png

 

Hi team,

 

Found out that I don't have the function Request Signature today. Checked that I'm one of the admins. 

 

Can you help on this?

 

Thanks in advance!

 

Bridgette

 

TOPICS
Manage documents , Product information , Send documents

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New Here ,
Nov 08, 2022 Nov 08, 2022

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I am having the same issue. On the web version, the Request e-signature button is totally gone. On web it fails to open the document for the e-signature request process. I was logged in correctly and it worked just fine a week ago. I tried different browsers, incognito mode, everything. The function is gone.

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New Here ,
Nov 08, 2022 Nov 08, 2022

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We have the same problem here. Worse time for this to happen as we are on a sesonal hiring peak! I've got employment contracts starting to pile up (4 just yesterday, more to come today), and the service is unavailable since yesterday. SOMEONE from Adobe say something?

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Adobe Employee ,
Nov 14, 2022 Nov 14, 2022

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Hi Bridgette23919923rtoeIO27018106twrj, and Aurelien270215851m5a

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please confirm if you can now send the document for signature or still the option does not appear.

If the issue still occurs, try using the new incognito window on the Chrome browser.

 

Let us know if the issue persists,

 

Thanks,

Meenakshi

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