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jenetraj
Participant
February 22, 2023
Question

Fake Email

  • February 22, 2023
  • 2 replies
  • 113759 views

Someone on our team account keeps getting the following email. I am the admin on the account, however, I did not provide this. I can only assign licenses for Creative Suite and Adobe Acrobat. This person has Adobe Acrobat DC Pro already. The email address it's coming from is adobesign@adobesign.com. Can someone tell me if this email is legit, or do we need to to mark it as phishing email? I've contacted our account manager, and to no suprised, I haven't heard back.

 

    2 replies

    Meenakshi Negi
    Meenakshi Negi
    Legend
    February 27, 2023

    Hi jenetraj,

     

    Thank you for reaching out.

     

    The email that you receive is from the Adobe Acrobat Sign team. It is a genuine email sent to you for the information and to archive the existing account. It is sent when a user gets access to Acrobat Sign from their organization and already has an Acrobat Sign account activated under the same email address.

    As you have mentioned that the person has Acrobat Pro already, it includes the Acrobat Sign Individual plan. Even after canceling the subscription at his end, the Acrobat Sign account will remain there as a free account. 

    In this case, you may ask the user to check the account at his end and download the required documents. Once that is done, the user can use the Archive option in this email. That will convert the old account to the account to which you have provided access.

     

    Let us know if you have any questions.

     

    Thanks,

    Meenakshi

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

    R
    rajesh_4974
    Participant
    April 20, 2025

    Hi Meenakshi,

     

    I checked with our Admin and he confirmed that you are scamster masquerading as an Adobe employee since if Adobe is making any changes, they would be communicating directly to the organization or subscriber about the changes and not spam them with suspicious emails. Meenakshi is obviously not your correct name too.

     

    To all others, beware of such scamsters.

    Meenakshi Negi
    Meenakshi Negi
    Legend
    April 22, 2025

    Hi rajesh_4974,

     

    Thank you for reaching out and sharing the information.

    All the Adobe employees responding to this community have the Adobe tag. You are correct; whenever Adobe makes any changes to the application, it communicates to all the users. However, here, the situation was different as we provided information on what might be the cause of receiving that email. The email generally appears when the user is trying to use an email address for a new account that has already been registered. It is an individual-level change tried from the user's end. So, only the user gets the email. Hope that answers your question. 

     

    If that is not the case, our team can check it and share the correct information. If you still find the email suspicious, we suggest you report it by clicking on the Report Abuse hyperlink option provided at the bottom of the email. The team will then receive information and take the required action.

     

    You may also contact our support team for more information.

    Let us know if you have any questions.

     

    Thanks,

    Meenakshi

    mariahweyne
    mariahweyne
    Inspiring
    February 24, 2023

    That is not a fake email nor phishing.  It is the email from which all of Adobe Sign transactions are sent. Users should white list the email to avoid emails going to spam.

    J
    jenetrajAuthor
    Participant
    February 24, 2023

    Hi, my organization has been getting hit with a lot of phishing emails lately. It is very possible that this has already been reported as such to our IT admin (for our organization, not Adobe). I am the Admin on our team account who assigns the licenses. Yet I've never assigned anything for Adobe Sign and did nothing else to add this feature. Maybe the communications team at Adobe should rethink how they communicate about Adobe Sign to people who have these accounts.

    There are 2 people on the team who've been receiving these emails and have been ignoring them, with one possibly reporting these emails as phishing. So saying that I (the admin) updated our account for this is VERYmisleading. The fact that I also reported this to our account manager and never heard back doesn't help either, which is why I posted my concern here. I really need to hear back from an Adobe staff before I feel comfortable telling other staff to whitelist this email.


    Thanks,
    ------------------------------
    [image: Jenetra Jackson]

    Jenetra Jackson
    The Urban Alternative
    Visual Designer and Project Coordinator
    ------------------------------

     

    @jenetraj 

    [phone, email, and web address removed by moderator — this is a public forum]

     

     

     

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