Field format lost in Adobe Sign

Question

I've seen this question asked and answered a couple times, but the answer doesn't work for me.  My text fields I have formatted to number with comma separators, 2 decimals, and currency symbol are applied in Prepare Form, in Acrobat Form.  I then convert to Acrobat Sign format, and it still retains the formatting.  When I go to Adobe Sign, enter email address, and it brings up the page, all number formatting is lost ($37,200.00 goes to 37200).  Why is this changing the format?

Meenakshi Negi · Answer

Hi Kahalley,As you create PDF form in Acrobat and then convert it to Adobe Sign form, it does not retain all the form fields added to the document.You may try creating form fields using the text tags. Please refer to the steps provided in the following help document.- Adobe Sign Text Tag GuideAlso, refer to this help document Adobe Sign - Creating Forms within Acrobat on creating an Adobe Sign within Acrobat.You may also add the form field types to the form in Adobe Sign using on the preview window.While sending the document, make sure that you check the box for "Preview and Add signature fields" on the Send window.Take help from the steps provided in the following help document. Field types Hope that helps.Let us know if you have any questions.Regards,Meenakshi

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