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I recently updated to Acrobat Pro DC and I am unable to use Fill & Sign. When I try to request signatures I get Access Denied: You do not have access to this service. Please contact your IT Admin to get access. I've tried logging out and back on from Adobe Cloud and Acrobat without any luck.
Any ideas?
Does your IT department manage deployment of Acrobat in your organization? If so, they may have turned off Document Cloud services. If they're using the Adobe Admin Console, it can be turned on for specific named users.
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Do you have a subscription to Acrobat which give you a version of Adobe Sign as part of your subscription or do you have a retail version of Acrobat? If so which version of Acrobat are you running. I belive Fill & Sign is generally used to allow you to sign. Adobe Sign is used to get signatures from others. Fill & Sign for your signature even works with Acrobat Reader.
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Adobe Acrobat Pro DC Subscription. It shows Fill & Sign as part of the service.Service shows Adobe Sign and part of the Subscription.
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I have a subscription to Acrobat Standard DC. Fill and Sign works fine. Adobe sign isn't working.
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Does your IT department manage deployment of Acrobat in your organization? If so, they may have turned off Document Cloud services. If they're using the Adobe Admin Console, it can be turned on for specific named users.
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We don't have an IT department. It may be that Document Cloud services are turned off. However, I can't access the Adobe Admin Console. It says 'You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.'
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I'm having the same issue. Arrrrgh!
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I finally managed to solve this. I got the email below from Adobe Support and then had to phone them. They were able to solve it - not sure what they did.
From: Adobe Customer Care <adobecustomercare@adobe.com>
Sent: 10 August 2020 16:33
To: Andrew Crisp <andrew.crisp@masonbullock.co.uk>
Subject: Your Adobe Case [ref number deleted]
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Have the same issue for a PDF I created and sent out. The Fill and Sign works on other documents also but now I have a signed pdf back for me to counter-sign I get this
Error: We cannot process this file because it is an unsupported format or is password protected.
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I got this error here are the steps to correct it
Check that you can sign in here https://documentcloud.adobe.com
If you can great
Check that you can sign in here https://secure.echosign.com/public/login
If you get the following message If you wish to immediately use "User email" to sign into Adobe Sign, click Archive. This will discard any prior agreements associated with this email address. You may then use this email address to access Adobe Sign going you should get an email check you email
Under the 1. Archive prior agreements
there should be a blue bar with blue lettering click the word Achive
it should bring you to a webpage to archive old agreements
Once that is done log out of adobe then back in then you should be good to go
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A complete uninstall and reinstall seem to resolve this issue for us.
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It's a simple fix!
Edit, preferences, language, change the language setting to English.....or whatever the primary language is.