First email address always gets an "invalid address" error

[eileenn83935806]

I paid for the esign sending service but it doesn't work.  The first address always shows up as invalid, even if there is only one address.  I switched the order of addresses ad it always gives me the same error message.  I wasted several hours and want to cancel if I can't get help soon.  I'm having a hard time locating a help number and the chat hasn't answered.

[Rijul Raj Khurana]

Hello Eileenn83935806,

How exactly are you sending the document? Is it by logging into your E-Sign account at:

secure.echosign.com/public/login

or do you open the PDF and click Send for Signature?

Also, in the meantime, can you try clearing cache and cookies if logging through browser?

-Rijul

[eileenn83935806]

Frankly I'm disappointed in how long it took to get help.  The Adobe website kept taking me to the forums and indicated that the chat support wasn't an option.  I tried it anyway by not specifying the problem so it would put me in the queue.  It took over an over before anyone answered and then I got cut off imediately.  It has taken hours to get any response in the forums and I missed today's work deadline.  I would like to get my money back as I wasted hours when I could have just tried to send email attachments, which I ended up doing anyway because I couldn't get any help. 

[Rijul Raj Khurana]

Hello Eileenn83935806,

Sorry about that.

I have sent you a message in Inbox to ask further information related to this error. Please don't share the information requested on public forum.

-Rijul