Forgot Password

Question

I can't remember my password to sign a document.  When I tried to delete the entire profile, I was asked for a password.  Is there a way around this?

Meenakshi Negi · Accepted Answer

Hi Marlab,When you create a digital ID in Acrobat, you create a password for that.If you do not remember the password, there is nothing that can be done in this case.You have mentioned above that you removed the Digital ID file from the machine. Then, it should not appear in the digital signature list.If you need to add a digital signature on a PDF, you can create a new digital ID in the application.Regards,Meenakshi

Meenakshi Negi · Answer

Hi Marlab,

Please let us know the Adobe application you are using to add the signature.

Are you trying to add the digital signature added to the document?

If yes, then you will not be possible to delete the Digital ID without the password.

Refer to this help document Digital IDs in Acrobat

However, there is a workaround you may try.

If you have created the digital ID and saved the file on your machine, you may try deleting that file from that location on the machine.

Hope the information helps.

Let us know if you have any questions.

Regards,

Meenakshi

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