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Global Setting In Adobe Acrobat Pro's e-signature

New Here ,
Aug 20, 2024 Aug 20, 2024

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I have Adobe Acrobat Pro as part of the Enterprise Version, and I am an admin console user.

 

Adobe Acrobat Pro includes a request signature function. Within its signature settings, there is an option for signature preferences. However, I cannot find a setting called "Global Setting" that would allow me to disable attaching the signed agreements and email to all recipients after the signature process.

 

Is there any way for me, as the admin console user, to enable the "Global Setting"?

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How to sign , Manage security and compliance , Workflow designer

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Advisor ,
Aug 20, 2024 Aug 20, 2024

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Hi, the settings are not in your admin console.  The settings can be managed in you adobe.com account.  See below.

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New Here ,
Aug 22, 2024 Aug 22, 2024

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Thank you for the reply. 

Yea, i managed to reach this setting. However, my setting  only have these options under Account settings
1. Brand Setting
2. Signature Preference

3. Digital Signature

4. Collect Payment

5. External Archive

 

I don't see something like global setting. The reason i look for global setting is to can turn off the feature of sending/email the completed signed document to all recipient once all signed. 

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Advisor ,
Aug 22, 2024 Aug 22, 2024

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You need to have admin rights in order to see those.  Change the user role in the admin console.

Look for the user and click on the product role to change it. There are 3 types, user, account admin & account & pricvacy admin.

mariahweyne_1-1724347125846.png

 

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New Here ,
Aug 25, 2024 Aug 25, 2024

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Hi.. I further checked, and my Adoeb Acrobat Pro account is a Team or Business version instead of Enterprise. Is this affecting the settings? 

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Advisor ,
Aug 26, 2024 Aug 26, 2024

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No, you just need to give yourseldf administration privileges for Sign.

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Community Beginner ,
Aug 28, 2024 Aug 28, 2024

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Hi @mariahweyne, I followed all these steps, as well, and cannot access the global settings. I am the administrator (and only user).  Are there any other ways to achieve the result of not having the document emailed to the signer?

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Community Beginner ,
Aug 28, 2024 Aug 28, 2024

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@Software Asse330701480gw5  were you ever able to find/access the global settings? I am desperately trying to figure out how to turn off the email completed doc option! Thanks!!!

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Advisor ,
Aug 28, 2024 Aug 28, 2024

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How was the license assigned to you?  How did you purchase it? Directly or thru a Reseller?

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Community Beginner ,
Aug 28, 2024 Aug 28, 2024

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It was purchased directly through Adobe. We have one main login, which is my email, and I am the admin. I've accessed the admin dashboard multiple times. There is no option for global settings.

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Advisor ,
Aug 28, 2024 Aug 28, 2024

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in the admin dashboard, clic on your name and you should see product role under your name.  Change it to admin.

mariahweyne_0-1724880008006.png

 

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Community Beginner ,
Aug 29, 2024 Aug 29, 2024

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This is not what my dashboard looks like.  I do not have that drop down menu.

CICTitle_0-1724931897489.png

When I go into Administrators, I am listed there as admin so shouldn't I already have admin access?

CICTitle_1-1724931972532.png

 

 

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Advisor ,
Aug 29, 2024 Aug 29, 2024

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That's it. Clic on CIC Title and you will see what I showed you.   No, one thing is admin console, the other is Sign admin.

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Community Beginner ,
Aug 29, 2024 Aug 29, 2024

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I clicked on CIC Title and it does not show what yours does.

CICTitle_1-1724938610191.png

 

 

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Advisor ,
Aug 29, 2024 Aug 29, 2024

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Clic on the 3 dots next to products, the edit products and you should see product roles.

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Community Beginner ,
Aug 29, 2024 Aug 29, 2024

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I do not see product roles - I get "edit products" and when I click that it takes me to a screen to add or remove products and user groups.

CICTitle_0-1724939127494.png

 

CICTitle_1-1724939148408.png

 

 

 

 

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Advisor ,
Aug 29, 2024 Aug 29, 2024

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Weird.  Please try and contact Adobe thru its chat -- 

Use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=auto
Open in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

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Community Beginner ,
Aug 29, 2024 Aug 29, 2024

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I will contact them now and report back what I learn. Thank you.

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