Global Setting In Adobe Acrobat Pro's e-signature

[Software Asse330701480gw5]

I have Adobe Acrobat Pro as part of the Enterprise Version, and I am an admin console user.

Adobe Acrobat Pro includes a request signature function. Within its signature settings, there is an option for signature preferences. However, I cannot find a setting called "Global Setting" that would allow me to disable attaching the signed agreements and email to all recipients after the signature process.

Is there any way for me, as the admin console user, to enable the "Global Setting"?

[mariahweyne]

Hi, the settings are not in your admin console.  The settings can be managed in you adobe.com account.  See below.

[Software Asse330701480gw5]

Thank you for the reply. 

Yea, i managed to reach this setting. However, my setting  only have these options under Account settings
1. Brand Setting
2. Signature Preference

3. Digital Signature

4. Collect Payment

5. External Archive

I don't see something like global setting. The reason i look for global setting is to can turn off the feature of sending/email the completed signed document to all recipient once all signed. 

[mariahweyne]

You need to have admin rights in order to see those.  Change the user role in the admin console.

Look for the user and click on the product role to change it. There are 3 types, user, account admin & account & pricvacy admin.

[Software Asse330701480gw5]

Hi.. I further checked, and my Adoeb Acrobat Pro account is a Team or Business version instead of Enterprise. Is this affecting the settings? 

[mariahweyne]

No, you just need to give yourseldf administration privileges for Sign.

[CIC Title]

Hi @mariahweyne, I followed all these steps, as well, and cannot access the global settings. I am the administrator (and only user).  Are there any other ways to achieve the result of not having the document emailed to the signer?

[CIC Title]

@Software Asse330701480gw5  were you ever able to find/access the global settings? I am desperately trying to figure out how to turn off the email completed doc option! Thanks!!!

[mariahweyne]

How was the license assigned to you?  How did you purchase it? Directly or thru a Reseller?

[CIC Title]

It was purchased directly through Adobe. We have one main login, which is my email, and I am the admin. I've accessed the admin dashboard multiple times. There is no option for global settings.

[mariahweyne]

in the admin dashboard, clic on your name and you should see product role under your name.  Change it to admin.

[CIC Title]

This is not what my dashboard looks like.  I do not have that drop down menu.

When I go into Administrators, I am listed there as admin so shouldn't I already have admin access?

[mariahweyne]

That's it. Clic on CIC Title and you will see what I showed you.   No, one thing is admin console, the other is Sign admin.

[CIC Title]

I clicked on CIC Title and it does not show what yours does.

[mariahweyne]

Clic on the 3 dots next to products, the edit products and you should see product roles.

[CIC Title]

I do not see product roles - I get "edit products" and when I click that it takes me to a screen to add or remove products and user groups.

[mariahweyne]

Weird.  Please try and contact Adobe thru its chat -- 

Use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=auto
Open in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

[CIC Title]

I will contact them now and report back what I learn. Thank you.

[Sheena5D2F]

Did you ever get an answer to this question? I've been running circles all day and the only answer I am receiving is you must have Enterprise access to do this. Which is pointless because I'm a small business. I found the video that states how to accomplish this type of web form but as you noted the feature is not enabled for me as well. Why have something shown that not even your business teams customers can use? The whole reason I upgraded from indivual. 

[jaime_5803]

Did you guys manage to fix this? I just want to access the global settings

[CIC Title]

We are a small business too and I completely understand where you are coming from. Adobe was of no assistance. The best they could do was turn off all delivery options for completed documents (to avoid the customer getting an unsecured copy), and now I get no notification once a document is complete. I have to login and manually check to see if the form is completed and then download from online. This is a really ridiculous time suck for anyone trying to get work done. I hope Adobe finds a way to rectify this in upcoming updates. 

[Mackey5EB8]

I have tried everything on this thread and I still can't find the global settings. I was looking to have documents seperated after signing. DocuSign does this a lot easier. Any help would be great.

[Meenakshi Negi]

Hi Mackey5EB8,

Thank you for reaching out.

We checked your account and see that you have an Acrobat Sign individual plan. The feature to keep the document separated is not available for your current plan. Please refer to the information in the following help document: https://adobe.ly/3Eal18p. 

The Global settings option is available for business accounts, not for individual accounts. 

For more information about the Acrobat Sign plan, refer to the following help document: https://adobe.ly/3ErPz5s. 

Let us know if you have any questions.

Thanks,

Meenakshi

[Mackey5EB8]

There must be an issue with my account because I upgraded it almost a week ago to teams for business. please see the two screenshots. it does appear that I have a personal and a business but when I checked, they're both on the same email. I switched to the business profile, and I still can't find the global settings

 

 

[mariahweyne]

Even though you have a "business" account, what Meenakshi is refering to is Acrobat Sign for Business.  Acrobat  Sign for Business is a different product.