Hello users, I have a problem with customers who wants to sign the send document on a iPad.

[peterr96378124]

The problem is that they cannot sign the forms from an iPad or iPhone.

Does anybody knows how to fix this? or is it a problem in Adobe Sign?

Thanks in advance!

[MichaelKazlow]

Why not? Are they getting an error message? If so what is it exactly? Are the using the Fill and Sign app? If so we have a forum for that app.

[Allta Media]

Are they using the Adobe Sign mobile app for iOS or Safari? Do they have a subscription to Acrobat DC or Adobe Sign?

[peterr96378124]

No, I send a document by mail for signing and they trying to sign butt there is no complete button (put signature)
It doesn't pop up

[Allta Media]

I would send an email to support@echosign.com with details of the problem you're experiencing.

[MichaelKazlow]

What size (resolution) screen, tiny screens may not show the sign button

[peterr96378124]

I Don't know what screen sizes they use, most standard Ipad i think.

I will test it myself , by searching a costumer with Ipad i think.