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jessicav10672296
Participant
August 21, 2018
Answered

Hi There,

  • August 21, 2018
  • 1 reply
  • 663 views

I am unable to send for signature. The document loads and I am able to enter the email addresses as needed for signature.

Then I hit the next button and receive a message "Unable to Send".

I have already tried the following:

1. Logged out then back in

2. Checked for updates

2. Another user logged in and the same thing occurs.

What error is occurring?

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Jessicav, 

    We apologize for the delay in response to your query.

    "Unable to Send" issue arises when the Adobe ID is being changed but the E-Sign account is not automatically updated if there is already an E-Sign account with the new email address.

    Have you recently changed the email address to a different email recently? You may share the email in inbox or contact to the support email shared via PM(Private message).

    Regards,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    November 28, 2018

    Hi Jessicav, 

    We apologize for the delay in response to your query.

    "Unable to Send" issue arises when the Adobe ID is being changed but the E-Sign account is not automatically updated if there is already an E-Sign account with the new email address.

    Have you recently changed the email address to a different email recently? You may share the email in inbox or contact to the support email shared via PM(Private message).

    Regards,

    Akanchha

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