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Abdul Moiz S.
Participant
February 12, 2025
Answered

How can I download an Adobe Sign agreement with signature fields present (not locked)?

  • February 12, 2025
  • 3 replies
  • 612 views

When I download a document using the Adobe Sign API:

GET /agreements/agreementId/documents/documentId
the document appears locked, and the signature fields are no longer editable. It seems Adobe Sign automatically finalizes and seals the document upon download.

I need to download the document with signature fields still present, allowing users to sign manually later.

Is there a way to retrieve an agreement document with the signature fields intact and not locked?

Thanks!

Correct answer Meenakshi Negi

Hi Abdul Moiz S.,

 

Thank you for reaching out.

 

Once the document is signed and filed, it cannot be changed. It will be encrypted. It is not possible to retrieve an agreement document with the signature fields intact 

 

We have checked that you are using the Adobe Sign Enterprise plan. If you have an API-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/3ECe93z.

Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/3ECe9AB.

 

Thanks,

Meenakshi

3 replies

R
rahul_9117
Participant
May 30, 2025

how didi you get the document , here i get the agreementId i don't know whats next , need any api call to get the agreement?

 

Meenakshi Negi
Meenakshi Negi
Legend
May 30, 2025

Hi rahul_9117,

 

Thank you for reaching out.

 

Please refer to the information about Acrobat Sign API integration in the following help document: https://adobe.ly/3ZDS1gG. 

 

We have checked that you are using the Acrobat Sign trial service. If you have a question related to API integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They can provide you with pre-sales technical assistance and share the correct information.
Please refer to the following link to contact them: https://adobe.ly/43REHHY. You may use the Contact Us button for Adobe Sign Solutions under the team tab.

 

Thanks,

Meenakshi

mariahweyne
mariahweyne
Inspiring
February 21, 2025

No, once the document is signed, you can't make any changes to it. 

Meenakshi Negi
Meenakshi NegiCorrect answer
Legend
February 13, 2025

Hi Abdul Moiz S.,

 

Thank you for reaching out.

 

Once the document is signed and filed, it cannot be changed. It will be encrypted. It is not possible to retrieve an agreement document with the signature fields intact 

 

We have checked that you are using the Adobe Sign Enterprise plan. If you have an API-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/3ECe93z.

Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/3ECe9AB.

 

Thanks,

Meenakshi

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