Participating Frequently

Answered

How can I save a digital copy of a signed document?

Forum|Forum|7 years ago
October 9, 2018
3 replies
8593 views

Hi all

I used to be able to download a digital version for a document that was signed. I kept it in my client's secure files.

With the new changes it seems that I cannot save a copy of the signed document anymore as it says I can only save a blank copy of the agreement.

Having a digital copy for my files was one of the benefits of this electronic signature systems as I work paperless.

Anybody has an idea on how to download and save a digital copy of a signed document?

Thank you!

Catherine

Correct answer sameer_puri

Hello,

There is a toggle button available on the "For Signature" page now, clicking on which shall help you see the old Manage Page view enabling you do to download any signed documents just the way it was before the change.

We apologize for the inconvenience caused, but to re-assure you, every day we are adding more and more features to enhance the new experience.

Thanks

Sameer Puri

J

Joseph36394765qkuo

Participant

I followed the guidance but it doesn't work. Can't save the signed copy. Very frustrating.

Meenakshi Negi

Community Manager

Hi Joseph36394765qkuo,

Thank you for reaching out.

You may download the sgned document from the completed folder. Please refer to the steps suggested in the following help document: https://adobe.ly/4cEC9zj.

If you are using the Acrobat desktop or Acrobat Online account, check the folder under Acrobat Sign on the left hand pane on home page or Document tab respectively.

Let us know if you need any help or experience issues.

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

J

Juliet38579785eqrw

Participant

I am also not able to download the signed agreements, and the interface described in these instructions do not match what I am seeing. I am using Adobe Acrobat, with the e-signature feature inside of it. When I view my list of completed agreements, there are no check boxes with which to select my files. I have found no way to download anything, even when I click into individual files.

visualJAH

Participating Frequently

the below "correct answer" doesn't apply to many situations... first of all there is no "signature page". We simply want to apply our signature and save the PDF. How does one do that without Adobe blocking us? Control issues anyone? Help us do what we need to do please, instead of what you want us to do! give a warning that it's not secure (or whatever) if you must, but let us simply save our documents with our signature! How do we do this simple task?

K

Karen23391363unkp

Participant

The original post was from 2018. If it no longer works, it may be a change in the version of Adobe. It may be best to look for newer questions/answer rather than claim that an answer from 3-4 years ago was wrong.

sameer_puriCorrect answer

Adobe Employee

Hello,

There is a toggle button available on the "For Signature" page now, clicking on which shall help you see the old Manage Page view enabling you do to download any signed documents just the way it was before the change.

We apologize for the inconvenience caused, but to re-assure you, every day we are adding more and more features to enhance the new experience.

Thanks

Sameer Puri

C

Catherine_GAuthor

Participating Frequently

Thank you soooo much Sameer!

It worked!
Catherine

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